Here’s a riddle: What do email, PDF documents, and electronic court filings have in common? If your first thought was “they’re all boring technologies”, then you couldn’t be more wrong. The answer is: Combine them and you get a knowledge management (KM) solution that is actually used by lawyers, docketing, paralegals, and administrative assistants. In a world filled with magical technology that becomes shelfware, PacerPro has delivered utility by focusing on simplicity. At its core, knowledge management focuses on improving the quality and efficiency of legal work. The most successful KM initiatives — really, any business initiative — requires a ruthless focus on removing pain points and solving practice problems. So before we talk about the technology, let’s identify the problems we are trying to solve!
