Experience Management

Fireman & Company’s Change Management Practice partners with our clients to develop long-term change management practices designed to improve the adoption of processes and technologies. Poor adoption leaves law firms exposed to severe risks, including information governance and security enforcement gaps, the loss of institutional knowledge, and an inability to effectively manage client matter files and work product.

Users adopt change when they understand the utility and value of a product or process. We offer best practices, including a multi-phase adoption framework that accounts for differences amongst users, practices, and regions.