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  • The State of Legal AI – a Q&A October 4, 2017
    What is the current state of legal AI (artificial intelligence) – the Q&A below has my views. [Baretz + Brunelle, an agency supporting Bloomberg Law asked these questions in August, prior to ILTACon. Portions of my answers appeared in two B+B sponsored Bloomberg Big Law Business posts: Is Artificial Intelligence No Longer Cutting Edge? (Aug 14) […]
    Ron Friedmann
  • Rethinking How Clients Buy Legal Services – PERSUIT Platform for RFPs September 25, 2017
    I recently learned about a new platform, PERSUIT, designed to rethink how clients buy outside counsel and other legal services. Jim Delkousis, a former DLA Piper partner and Founder & CEO of PERSUIT, and I initially spoke in July. I saw the platform and we had some conversations. I decided to interview Jim about the […]
    Ron Friedmann
  • Blockchain for Law Practice Management – A First? September 20, 2017
    Blockchain remains a hot topic, including in legal, but I have long wondered when we would see the first instance of blockchain for law practice management. (I contrast that with the impact blockchain is having on law practice, namely a growing number of lawyers who advise on it. See for example my August 2016 post, […]
    Ron Friedmann
  • Is the Pressure Building on Big Law? September 14, 2017
    I’ve complained that too many commentators predict Big Law disruption. With Big Law surviving the 2008-10 economic crisis largely intact and profits continuing to grow, it’s hard to see the disruption. What’s hard to miss though is the pressure Big Law faces from several directions. I am struck by four news items this week and […]
    Ron Friedmann
  • Early Observations from the GC Thought Leader Experiment (Live) September 7, 2017
    This is a live post of a webinar hosted by Advance Law. In July, An Open Letter From 25 General Counsel published in Corporate Counsel announced a ” real-time exercise to test industry assumptions and understand how to improve the legal market and relationships between law firms and clients. Led by general counsel from Panasonic, Mastercard, Avaya, Pernod […]
    Ron Friedmann

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  • Rocky Mountain High - Operational Excellence in Denver March 29, 2017
    On April 4, 2017, we’ll be speaking about operational excellence at the ALA’s annual conference in Denver.  The timing of our talk couldn’t be better. With demand for legal services remaining low or flat, more and more firms are looking for ways to remain profitable. As the recent Citi/Hildebrandt Client Advisory said, the market will reward […]
    Karen Dunn Skinner
  • Buy-In: When the Managing Partner Gets Out Her Sharpie July 28, 2016
    © Gimbal Canada Inc. All rights reserved. May not be reproduced. We get asked a lot about mapping software. People look at the paper-intensive way we conduct our mapping projects and think, “couldn’t we do this on a computer?” The answer is yes. You could do it all on a computer. You could even project […]
    Karen Dunn Skinner
  • Kano's Coffee Shop: Improving your Legal Process Improvement July 12, 2016
    What’s coffee got to do with improvement? Well, thinking about how you deliver a great cup of coffee can help you deliver great process improvements. As Karen wrote in last week's blog, the Improve phase of DMAIC might be fun but it's a phase where teams can get bogged down. They need to move from the […]
    David Skinner
  • DMAIC 4 - Improve: How can you create a better process? July 7, 2016
    Welcome to the next instalment of our DMAIC series: Improve. If you’ve been following along, you’ll know that DMAIC stands for Define, Measure, Analyze, Improve, Control. It’s a structured approach to process improvement that will help you design, execute, and implement successful improvement projects.  Working through DMAIC starts with identifying what your client wants or needs […]
    Karen Dunn Skinner
  • You can only cut once: why process improvement trumps layoffs June 20, 2016
    I’ve been watching the mad rush to match Cravath’s salary increases with a sense of wonder. The market is (mostly) flat. Demand is (mostly) down. There are still far too many law graduates. It’s not like it’s a seller’s market.  And then I saw the icing on the cake. Last week, law firms were raising […]
    Karen Dunn Skinner